Privacy Policy

Privacy Policy for JC-EPC

At JC-EPC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data in accordance with UK data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following personal information:

• Contact Information: Name, address, email address, phone number.
• Property Information: Details regarding the property requiring the Energy Performance Certificate (EPC), including property type, size, and any relevant documentation.
• Payment Information: For payment processing, we may collect billing details (e.g., credit card information or bank details).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver domestic energy assessments, including EPCs and floor plans.
• To process payments for our services.
• To communicate with you regarding appointments, updates, and feedback.
• To improve our services and meet legal and regulatory obligations.

3. Legal Basis for Processing Your Data

We rely on the following legal bases to process your personal data:

• Contractual Necessity: To provide you with the services you have requested, such as carrying out EPC assessments.
• Consent: Where required, we will ask for your explicit consent to process your personal data, such as for marketing communications.
• Legal Obligation: We may process your data where necessary to comply with legal or regulatory requirements.

4. How We Protect Your Information

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes encryption, secure storage methods, and regular monitoring of our systems.

5. Sharing Your Information

We do not share your personal information with third parties except in the following cases:

• Service Providers: We may share your information with trusted service providers who help us operate our business, such as payment processors or cloud storage providers. These providers are contractually obligated to protect your data and only use it for the purposes we specify.
• Legal Compliance: We may disclose your information if required by law, such as in response to a court order or legal obligation.

6. Retention of Your Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. After this period, we will securely delete or anonymize your personal data.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct any inaccuracies in your data.
• Deletion: You can request that we delete your personal data, subject to certain legal restrictions.
• Objection: You can object to our processing of your data under certain circumstances.
• Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used format.
• Withdrawal of Consent: You can withdraw your consent to receive marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

We may use cookies on our website to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your web browser.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will notify you of any significant changes by updating the date at the bottom of this policy or contacting you directly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

Joseph Chapman trading as JC-EPC

Address: 45 Coombe Park Cawsand Torpoint cornwall PL10 1NY

Email: info@jc-epc.co.uk

Telephone: 07936 460525

This Privacy Policy was last updated on 24th March 2025